Here’s an event I moderated recently… too bad more companies we each do business with every day wouldn’t learn a lesson here…
Speaker: Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement
View this archive to learn:
- The 6-step process to designing and delivering a great support experience
- The movement from products to services to experiences (and how this impacts profitability)
- How management should respond to the evolution of the support center
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