How do you motivate people to deliver excellent performance, whether they are in the next cubicle or far away?  Here’s an event I’m moderating on October 20th.

Speakers:
Rich Gallagher, Point of Contact Group
Brenda Dentinger, Citrix Online

Attend this live Webinar to learn:

• The psychology of a typical agent
• Strength-based coaching techniques that create real performance change
• Managing performance problems from near and far
• Making your agents part of a team
• How technology can help improve remote-support performance