I have the privilege of working as moderator with Rich Gallagher, a wizard on the subject of customer service.
You will learn how to…
- Create steps for managing the first 30 seconds of a support transaction
- Set customer expectations, establish trust and measure the effectiveness of the interaction
- Leverage remote-support technology to quickly diagnose and resolve technical issue
The first 100 attendees in the door get a special something, too. *See* you there.