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Attendee-generated content

This works offline as well as on, but it’s SO much easier virtually…

In a past life I was doing some sales training.  The problem was that I was new to the company and figured the sales crew knew way more than I did.  DING!  Have them generate some content.

I created a hands on exercise that walked them through the three vertical columns of Solution Selling (diagnose reasons, explore impact, visualize capabilities).  They created piles of questions to ask a prospect at each of these stages for each of the products I was training on.  Collating it was painful…we had more than 400 handwritten entries, but the output was seriously cool.  They learned from each other and they loved it.

Virtually, of course, this is much easier.  Most web conferencing tools allow you to capture and report Q&A (some treat “chat” differently, so look it up).  But the principle is the same.

Ask a question that lets attendees create the handout content.

How many slides?

I was on the phone with Jim today, and he gets it.  He’s the chief sales training wizard at a company with 1500 sales people, and he described to me showing up to a presentation with lots of slides and not a lot of time.  Consider this:

I moderated a web seminar years ago for Jeffrey Gitomer, and he showed up to the gig with 109 slides.  For a 60 minute webinar presentation.  And he made it through with time to spare for questions.

Two BIG lessons:

One, Jeffrey knows sales people are ADHD.  Keep it moving.

Two, take the amount of time of time you spend on a slide and cut it in half.  Cut in half again, and then push the “next slide” button ahead of time.

Get my drift?

One more thing:  that was quite a number of years ago.

Today you must also engage.  MAYBE if you’re Seth Godin you can get by with not engaging the virtual audience , and even he is getting better over the last few webinars I’ve *seen* him in (with recent kudos to Duct Tape Marketing Listen here.).  To be totally fair, Godin and Jantsch get marketing, so you should read them and buy all their books.

But live presentations of any type are about audiences who paid a VERY high price to be there…their time.  Engage them, or apologize to them for making them put something on the calendar they could otherwise have listened to at a more convenient moment than 10 a.m. on a Tuesday.  (Direct responsers, take a Xanax – I know the value of a deadline, and to which I say, “webinar attendees are going to find YOU boring if you don’t make a live event live.)

Virtual + live = move ‘em or lose ‘em.  Be like Jim.

LiveMeeting: F5 for full screen mode

One quick reminder for users of Microsoft’s LiveMeeting…  F5 will toggle you into and out of full screen mode.

And a tip for presenters… repeat this to your attendees several times during your presentation.

Don’t assume the audience heard, remembers, or was even present for the welcome speech when instructions were given.

When NOT to repeat

Are you learning something new every day?  At least doing enough poking around to be reminded of things that you once bumped into previously but forgot?

Tom Antion is one of the first people I started reading before there were blogs, multi-tabbed browsers, or web conferencing and online presentation tools.

He points out that when using humor, you do NOT want to repeat a punchline.  To which my little brain leaps and goes AHA!  If you have to repeat the punchline, you probably didn’t tell the joke very well and you probably didn’t prepare as much as you should have!

And in so doing I realize (and now confess!) a bit of my own bias…   I’m almost entirely immersed presenting to educate or motivate (as in ‘sell’ or get someone to take an action) and teach others to do just that.  I therefore approach most presentations with one thing I teach:

If tomorrow morning your audience remembers a scant couple things you said, what are those things (and does your presentation put all its might behind delivering those messages)?

Learn to repeat for emphasis and memorability… when it’s appropriate to your presentation.

Presentation impact: grab a pen

Another quick point about creating impact when delivering a virtual presentation:  tell ‘em to grab a pen.

When you’re coming up on one of your key points in a virtual presentation, remember a common 1080 Group exhortation:  assume they’re multitasking.

Q:  So how do you get their attention?

A:  Get literal.  Pause, say “Are you ready?  Grab a pen.”

One, you create some anticipation.  They don’t know what is going to come next.  But in a world raised on radio ads spouting 800 numbers at you when you can’t write anything down, I find this works.

Two, you’re communicating that ‘this is important.’  And, well, it is.  Or it better be.

Deliver influence in your presentation by getting the audience to remember the key points.  Tell ‘em to grab a pen.

Vocal impact: tempo, rhythm, and the pregnant pause

Another easy way to add impact to your presentation is to employ a technique that storytellers, comedians, and news anchors have been using for eons:  the pregnant pause.  Paul Harvey’s my favorite demigod at this, but we don’t need to have been broadcasting for 60 years to add it to our bag of tricks.

To start, just become consciously aware of your tempo, or pace of your delivery.  Speak too quickly and you’ll sound frenetic or nervous; too slowly and you’ll put ‘em to sleep.  Either way, having an awareness of how you sound to someone else is a step toward being a pro.

And just like a drummer sets the pace (tempo) of the tune, they also set forth emphases that become recognizable… that’s how you recognize the beat as rock, hip hop, or bossa nova.  This ‘rhythm’ element isn’t something you’re going to apply to a whole business presentation, but there may be elements – such as the three key points that you repeat – that you emphasize in a rhythmic way.  Da da da da DA da DA da DA! I don’t suggest manufacturing something, but rather just making it a point to consciously avoid the monotone and lean toward the drama already inherent in how the words flow.

Finally, the pregnant pause is simply a pause or hesitation that heightens the tension or creates anticipation…     …and then releases to deliver optimum impact to what is said right after the pause.  The reason this is so powerful is simple.  Our sensory systems tend to most readily pick up changes, differences, or disruption.  Someone in your audience who’s only half-listening is most likely to be drawn back to giving you their attention when something interrupts their zoning out.  Da da da da DA da DA…   …da DA!

Command attention.  Master the pregnant pause.

Verbal impact: repeat for emphasis and transition

There are multiple ways to deliver a point with emphasis, and since web/audio conferencing events (mostly) eliminate the value of you waving your arms around wildly.

One of my favorite speakers, whose personal mission is teaching, is a master a repeating his key phrases.  Not only does he repeat the soundbite when he makes the point, but he brilliantly transitions to the next point by repeating his first.

The lesson learned, if we feebly attempt to turn it into a formula, looks like this:

1.  Literally repeat the phrase.  If appropriate, change up where you place an accent.

“Sometimes the the enemy of the best is the good.  Sometimes the enemy of the best is the good.”

2.  Use a repeat of the phrase both to summarize and close that point, but also to set up or transition to the next point

“…sometimes the enemy of the best is the good.  And what does this demand of us?  We can’t say NO to good things until we get clear on the one thing. We can’t say no to good things… until we get clear on the one thing.”

Repeat for emphasis and transition

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