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Marketing webinars to clients with no time – four critical questions to ask

In a recent webinar Julie asked, “What are your suggestions for marketing to clients who say they don’t have time for training?”

Julie, this is a challenge common to many organizations. Please permit me to ask a few hard questions – only to root out what we’ve got to do.

Is a LIVE virtual presentation/classroom the right way to engage them?

In other words, what does it bring to them uniquely over simply having a video posted on YouTube? At some point, knowledge alone is something people perceive they can access on demand – any time they need it.

If your live session is simply information, it’s possible that either 1) there’s little or no differentiation between your live session and what they think they can otherwise get or 2) there is no perceived value or differentiation.

The first is a content and experience design problem, the second is a communication problem, which leads to my next question.

Is there something, anything, that your target market has ever gone out of their way (spent their own time and money) to pursue?

It’s a rhetorical question. The answer is, “Of course.”

The reality is that nobody has time or money for anything that they don’t perceive value in, and usually that value has to be pragmatic (“How can I impact my job/business NOW?”).

I assume you’ve got something valuable, and you believe you do, too.  I presume you’ve got something that can positively impact them. Figure out the WHY that’s greater than the HOW, and you’ll have nailed down what to communicate to them.

What can you do to create an experience for them in the live session?

People are most impacted when they are engaged cognitively, affectively, and kinesthetically. In other words, holistically.

If attending your live session is no different than watching a YouTube video, refer back to question number one.

The power of the synchronous classroom, however, is that it’s a live, instructor/presenter-led experience – or has the power to be.

Examples:

  • Do they have access to an expert to get a question answered?
  • Is there “workshop” time for them to do exercises and apply what has been learned?
  • Is there a social aspect that has participants engaging with not only the instructor/presenter, but their peers as well?
  • Do participants have a chance to give input and have their voices/feedback heard?

The list could go on and on. But these are things we do in classrooms that often aren’t done in “webinars.”

How do you communicate that experience to people?

Now that you’ve created a live experience that goes beyond data-only, do your marketing communications help the invitee “own” that?

This might mean needing to go beyond “attend this webinar/training session to learn…,” and frankly, you probably should go beyond “attend this live, interactive webinar/training session to learn…”  People don’t believe it, because that’s not the common experience. It’s an intangible, and being descriptive is usually needed to differentiate from the other “talk at you for 45 minutes” webinar experiences they’ve had.

Separately, if you want to gain some insight about the interactions that people find engaging, taking this survey and viewing the results at the end might yield and idea or two for how you develop your training sessions.

All my best!

You want to be excellent, but…

Let’s make an assumption:  you aspire to excellence, to affect change, to take a mundane topic and inject a healthy dose of aha! into your audience’s lifeblood. Awesome! Me too!

But…

As the saying goes, Sometimes the enemy of the best is the good.

Whatever it is…employee on boarding training session, sales demo, marketing presentation, team meeting, project plan review…web conferencing/webcasting/webinars add a powerful dimension to our bag of communication and productivity options.

Do it without a commitment to excellence, however, and you might be the one they’re tweeting about. Example: in recent history I saw a tweet that said, “Webinar: the new waterboarding.”

Time to Think Different.

Background
Recently my friend Mike Kunkle (@mike_kunkle) posted on Facebook “Just favorited ‘How Long Does it Take to Create Learning?’ on Slideshare.

Only half jokingly I commented, “A longer dang time than anybody usually wants to pay for…that’s how long :)

His wise response: “What you said. Even in past internal roles, I’ve often been asked to short-cut the process and favor rapid development techniques that lessen learning effectiveness (I should add that not *all* rapid-dev lessens learning effectiveness, before I am lynched by colleagues in the training community).”

The big problem
In a word, overcommitment.

What to do about it
This is not a self-aggrandizing note…I confess I’m the king of “yes,” even when it kills me. Here’s the problem…this last month I dealt with a life-threatening situation, and while I can’t say for sure that it was a result of working a LOT to meet my commitments, I finally, just this last week, did what I’m going to encourage you to do:

Honor the people that pay.

In other words, when I got a call to speak for a prestigious publication, and their offer price was (waaaay) lower than I found reasonable for what I put into a presentation, I explained thus:

“Speakers, like writers, are a dime a dozen. For every one that’s making a living, if not really kicking ass in their business, there are hundreds who will speak for free. Fortunately, I’m not there, AND YOU DON’T WANT ME TO BE.

Why? Because if I take this gig, I’m going to resent that you want me for nothing, I’m going to not want to put in the hours to deliver you the excellence I want to give (why you want me in the first place), and I’m going to take away precious time from projects where clients are paying me a fair price.”

What to really do about it
The reality is that we each have different situations, and like Mike’s comment above, sometimes you don’t have a choice but to do the best you can within the constraints imposed on you. You can explain, create spreadsheets explaining value, argue analogically that the real work “on the house isn’t putting up a frame and walls so it looks like a house, it’s the finish work.”

But not always. Sometimes you have a choice.

The bottom line
Excellence in the right things is what gets you hired and re-hired. “Good enough” is why the world has a lot of freakin’ noise. Yes, sometimes there are constraints and you do the best you can with what you have, but I’d argue even that is a commitment to excellence. Me? I’m lousy at saying no, but I’m going to get excellent at that, too.

The question is, “Do you know what you’re worth? Such that you’re not willing to settle for less if it’s within your power to do so?”

Three commitments of a communicator

Peter Drucker once noted, “As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.” Today’s note isn’t about “webinars,” per se. It’s about the foundations that help you succeed at them.

Perspective: professionalism if not profession
If Edward G. Wertheim, Ph.D. is correct when he asserts that people in organizations spend over 75% of their time in an interpersonal situation, then the question for anyone in any role is, “Are you a professional?” There’s a difference between your profession (your job) being that of a communicator and committing to growing professionally. If you’re committed to being professional, you should include being committed to growing as a communicator.

Perseverance: life skills, not “six quick tips”
Don’t get me wrong, sometimes “six quick tips” can be useful. But serious skill takes time to develop, and there’s value in sustained, spaced learning. You can’t “cram” for playing piano or golf, and you can’t cram for professional skills, either. “Get leads fast,” “five easy steps to…,” and “here’s how simple it is to…” will always get attention with some segment of the population (the same ones who make get-rich-quick hawkers rich). Don’t go there.

Pan-disciplined: balance of breadth and depth
Communication is a multi-headed beast, and it’s likely you’ll be better at some things than others (presenting, facilitating, verbal, non-verbal, written, etc.). To continue the analogies above, if you’re a golfer, just because you’re best off the tee doesn’t mean you can avoid working on how well you putt if you want to “have game.” Just because I specialize in teaching virtual presentation skills doesn’t mean I don’t write, hold meetings, produce videos. I’ll confess a bit of bias, but I really do think that if you’re not growing your presentation skills (webinar or otherwise), you’re missing an opportunity to be as successful as you could be.

And here’s a final (promotional) confession: I’m particularly excited about the upcoming course I’ve put together with the American Management Association because of the very opportunity it provides to go beyond the simplistic blog post or “webinar about webinars.” Many of you are, in fact, committed to growing the skills that will serve you well for a lifetime. Whether you join us for this class or not, you are the ones who get me excited to do what I do, and if it sounds like a “I have the best fans in the world” Grammy speech, I guess it is. Thank you.

How to get your questions answered in gianormous webcasts

Assuming you’re not a stalker, sometimes you really, really, really want to get a question answered during a seriously big webinar.

I just finished co-presenting on a webinar for The Marketer, and to their deep credit, the “sold out” the room!

As I was watching the questions flood in from the quadruple-digit number of attendees who honored us with their time, I was struck with compassion for those who sincerely wanted to get their question answered…and couldn’t.

This post is for you. Since at 1080 Group we focus on behavioral analysis of the live-but-remote communication experience, here are a few tips for attendees.

Ask a question that’s relevant to a broad part of the audience
The reality is that only the tiniest percentage of questions are going to get answered in a big audience, and typically the moderator is going to focus on those that will be most useful for most of the audience. If your question is, “What about social media tactics for Hungarian shoe shine shops,” see the next point.

Ask directly of the presenter…after the fact
This may not work with the uber-megastars, but many or most presenters will respond to you if you send them an email. Especially in B2B. Me…I love to help (it’s my biggest fault as a business leader), and I always respond.

Ask it late
When questions are flooding in, the moderator has to go hunting for questions. Make it easy for them to see yours (during the Q&A at the end), and you’re more likely to get a response.

Ask it again
If you asked a question while speaker #1 was presenting and it didn’t get answered, ask it again. See the previous point.

Name who the question is directed to
This is for webinars where there are multiple speakers (like the one I just co-presented at)…start your question with “Q for Roger: What do you think about Tottenham’s footballing chances this year?”

Do you have other tactics that have worked for you? Do share.

All my best to your pursuit of learning.

What to do before you step onto the stage…

Two facts are true for any performance:
1)    The show must go on
2)    Life goes on independently of the show

When you get that last minute call from your boss or you read an incoming email from an irate customer, the show must still go on. Professional athletes, actors, musicians, and yes, professional speakers have some sort of pre-show ritual to get them into the ‘zone’ despite whatever life throws their way.

Have a routine

Whether it’s a breathing exercise, meditation, or a pep talk you give yourself in front of a mirror, develop a routine that shifts your mental energy to being ‘on stage.’

Have a checklist ..and own it

Something almost inevitably will go wrong. When it does, will you remember everything you need to do?  A checklist can help you remember things like having a glass of water ready or more important things like shutting down all desktop applications.

Whether you make a checklist of your own or the webinar planner provides you with one (or it’s a combination of the two), own it. Review it and organize it so that it 1) makes sense in a way that you see how one task flows into the next, and 2) so that it has a sense of timing.

Have a backup copy of your slides

There are two reasons to print a copy of your slides:

Risk Management: It’s not a matter of if, but when you’ll experience an internet slow-down or some other kind of latency or visual freeze. When it happens, you’ll want a copy of your slides on had to refer to. In addition to a backup copy, you’ll want a teammate on standby to advance slides if something goes wrong.

Access to Notes: Print the ‘notes’ version so that all those annotations and reminders are at your fingertips. Moving all that text off your screen makes room for you to use the tools that help you keep an ‘eye’ on your audience. Investing in your audience is investing in your success.

Take a moment to slow down

As show time nears, your adrenaline may start pumping and you’ll have a tendency to speed up. The challenge is that you risk breezing past important points. In getting ready for the mic, practice slowing down.

Have a cup o’…never mind

Caffeine can compound the affects of adrenaline. If you take in a lot of caffeine, you probably don’t notice the effects it has on your nervous system. Even if it doesn’t give you the jitters, it may affect you in other ways like making vocal variation more difficult to control. Moderate your caffeine intake before a show.

The bottom line

As inevitably as the show starts it also inevitably ends. If you’re rehearsed your presentation, and spent some time ‘backstage’ getting ready, you’ll have fun and you’ll deliver like a rock star. The audience came to see what you have to say, and if you’re doing things the 1080 Group way, you’ll have an experience for them that will knock them off their socks.

Go be a rock star.

Guest post by Katie Stroud, a learning solutions engineer and 1080 Group rockstar. Learn more about her here.

Some will, some won’t. Will yours?

Your sales team. Can you teach them anything?

Believe me, I’ve been there (a sales manager, that is). I understand, and it’s why I appreciate Ray Taylor.

If you don’t know Ray Taylor (@raymondtaylor), your chance to hear and be inspired by his success story is Tuesday (or via Memorex if you register and can’t make it).

Here’s my short version.  Met on Twitter.  Figured out we both like wine, romantic movies, and walks on the beach. Met in person when I spoke to conference attendees at The Sales Centre at  Ohio University. Then we had an interesting experience when working with his team at Standard Register (he’s since taken a new position at BI Worldwide).

Okay, only three of the above are true. Here’s the rest of the story.

Even though Ray’s a convert to using web conferencing in the sales process, not all of his team was.  Some loved it, but some still had paper rolodexes (almost literally).

And then the “aha!” moments happened.

Even if you can’t make the live event, plan to register.  You’ll get the recording.  And the story about how you can shorten the sales cycle with web conferencing.

P.S. Special thanks to Citrix GoToMeeting (@gotomeeting) and Selling Power Magazine (@sellingpowermag) for hosting/sponsoring.

Aristotle’s advice on improving your registration forms

Guest post:  Donnie Bryant

Although webinars are a relatively new technological development in the big picture, centuries-old wisdom can still shape the way you approach producing and promoting them.

I think that most webinar promoters would agree that getting people to register to attend is one of the most challenging aspects of the whole process. If you had to sell a prospective attendee on your webinar with your registration form alone, how would your registration copy perform? What if that was your only shot to convince a prospect to sign up for your event?

Would it work?

Thankfully, this is not usually the case. You’ll probably have multiple opportunities to win your audience over. But let’s pretend for a few moments that you could only touch the prospect once. If you had to take him from introduction to registration on a single landing page, how would you do it?

An Ancient 3-Hit Combo

Aristotle’s Rhetoric is the original tome on persuasive communication. Over 2 millennia later, it’s still considered to be one of the best works on the subject. The philosopher describes the three major components of persuasion: ethos, pathos and logos. Let’s apply these principles to kick your registration copy up a notch.

Ethos is your ability to convey personal credibility. That’s first and foremost on the agenda. No one pays attention to people who are “just talking.” You must prove that you know what you’re talking about and that you’ll be able to help the reader obtain what he’s looking for.

On your registration form, don’t assume that everyone knows you and your history. Or that they read the invitation email before they clicked through. Give evidence of your expertise. Your prospects will want to know about your many years of experience, your hundreds of satisfied customers, and all the awards you’ve won.

Make the strongest possible statements about why you are an authority the reader can trust. Without credibility, nothing else you say will matter.

Pathos is passion. Have you ever noticed that passionate speaking moves those that hear it, even if they don’t agree with what’s being said. As human beings, we can’t help it. Emotion begets emotion.

Listen to Mark Cuban talk about his Dallas Mavericks. It’s hard not to be a fan, even if you don’t like basketball. His pathos is contagious.

A registration form needs to be more than a place to collect information. Pretend you won’t get any other chances to share your enthusiasm. Don’t make the mistake of being too reserved. It’s not unprofessional to speak with feeling.

Registration copy should not only express passion for the topic being addressed, but it should also seek to evoke an emotional response in the reader.

Logos is the root word for “logic.” It is the use of persuasive arguments to appeal to the audience’s rationality. Pathos strikes at the heart, while logos shoots for the head.

We know that purchasing decisions are mostly emotional. People buy what they want. But the marketer or salesman that can give them rational reasons to justify their emotional choices will be incredibly effective.

Logos tells the reader why signing up for your webinar is a smart idea. Lay out every benefit and make every big promise that you can honestly make.

Don’t forget: benefit bullets are attractive to the eye. They are a great way to call out your logical “reasons-why.”

Putting It All Together

Ethos, pathos and logos build on each other, working together to form a compelling psychological magnet for your target audience.

Ethos is most important at the beginning of the registration copy.

Logos uses that foundation of credibility to win the battle for the mind with persuasive, rational argument. You’ll use it to form the majority of the body copy, right down to the call to action at the end.

And because you’re passionate about the theme of your webinar, pathos should naturally infuse the registration form. Don’t hold it back!

Aristotle didn’t have access to the internet, telecommunications, or even electricity. But he still has some keen insights into getting increasing webinar registrations.

Donnie Bryant is a results-driven copywriter who hails from Chi-town who’s crazy enough to think that getting someone to take action to attend your webinar requires the same discipline. Learn more about DB here.

Webinar programs, meet Juliet Capulet

That sound you keep hearing… you know, the one that keeps interrupting the conference call?

That’s an experienced marketer chortling at the term “content marketing” every time s/he meets someone who think they’ve bumped into something new.

The truth is many marketers have long held to the idea that marketing should have some real value, real substance.

“Content marketing” is the popular colloquialism of late, and while over the years many other terms have meant the same thing, as Juliet opined of Romeo, “A rose by any other name would smell as sweet.” And it is popular with good reason:

Today’s consumer is in charge, and their favorite means of informing themselves is search.

Juliet, meet the webinar program.

Webinars offer distinct benefits which I’ll not recount here, but webinar programs actually achieve a “force multiplier,” a physics term that suggests that a combination of tactics produce better results than those tactics individually.

To be sure, I’ve met some folks who simply knock it out of the park with individual webinars (which isn’t “wrong”), but when webinar programs meet content content marketing, some additional benefits occur.

Eight ways webinar programs can create more value

  1. Approach: single webinars are often “one-offs,” while programs better enable overall content marketing strategies
  2. Style/form: single webinars usually are one-size-fits-all, while programs better enable multiple webinar types targeted to the needs of the sales cycle
  3. Promotion: single webinars tend to be interruption-oriented “direct to registration” events, while programs also enable webinar-to-webinar promotion and SEO-friendly aggregation
  4. Content: single webinars often try to cover much content, while programs make it easier to cut through the noise, targeting different audiences with topical precision
  5. Risk: evaluation for single webinars is often “all eggs in one basket,” while programs mitigate occasional underperforms with a portfolio approach
  6. Leverage: promotion always takes time and effort, but in a portfolio, many efforts can be complimentary, enabling force multiplier effect over time
  7. Metrics: single webinar reports happen in isolation, whereas evaluation of trends, relative topic value, and changes in registration and attendance response rates come to light when comparing more than one
  8. Leads and data: too many individual webinars focus on “just a name/contact info” lead generation, missing an opportunity to gather deeper data and progressively profile audiences over time

If you’re curious, the “how to” for transforming webinar programs into content marketing powerhouses is something I’ll cover in this webinar. *See* you there!

Three reasons to get your webinars ready for mountain climbers

What, may I ask, is your strategy for mobile webinars?

In this recent post, Fortune Magazine notes that the highest video call made to date was from 17000 feet…on Mount Everest!

Users are increasingly mobile

Mobile devices now outnumber PCs, and according to Fortune, total penetration is 76%.  The question isn’t if, but when, you will have webinar attendees joining you from something other than their laptop.

Devices will affect how you design slides and experiences

Quick question:  what’s the optimum font size for presentations viewed on mobile devices?  How will you manage Q&A?  Right.  We’re still working on it, too (but you can bet we’ll be sharing with you how!).

Attention spans will pressure how you develop content

Blah, blah, blah, blah, questions? That’s not usually the best webinar content strategy when you have a legitimate opportunity to spend an hour with someone, let alone if you think that this trend will continue as people increasingly consume content via their phones.

-TheVP

P.S.  Webex doesn’t mention it explicitly when they mentioned having a conversation with one of their own on Everest, but there’s still a big difference between someone attending and presenting from a mobile device.

The power of the one person webinar

The following comes to us from 1080 Group learning strategist Katie Stroud.

Finding an audience to speak to is challenging. It’s also vital and often overlooked. You want to reach as many people as possible so you cast your nets wide.

But that can actually reduce your success. The secret?

Write a one-person invitation.

Let me show you what I mean. In 1080Group’s market, we target organizations with high stakes in designing, delivering, or managing powerfully engaging and compelling webinars (or webcasts, or online presentations, or “synchronous computer mediated communications”). That potential audience (and breadth of our clients) includes people in sales, marketing, training, HR, inspirational speakers, political leaders, and the list goes on.

What kind of message would you deliver that includes all those people? How to deliver a “great webinar?”

Maybe.

Not.

I think a few might attend, but why would they attend my webinar instead of all the others sporting the same generic name? You could try tweaking the headline to see if you might be able to entice a bigger audience, but that’s still not the “power of one.”

Here’s an example with Sherri. Just Sherri.  Let’s start by getting clear about knowing her.

Sherri is an instructional designer for a large software company with a large customer base to train. Her problem:  how much her trainees retain and apply directly affects whether customers use her company’s product. If they don’t use her software, the IT department labels it “shelfware.”

There goes the renewal.  And the bottom line.

Sherri and her team are not in a position to crack the whip and insist that her audience submit to taking a test and proving that they know the content. She can’t force them to do anything, so the content needs to inspire informed action, the visuals need to make them want to watch and engage with the instructor. She needs to trainees directly associate successful use of her software with their own success and, as a way of getting there, learning what she’s there to teach them.

Here are the two powerful truths in the power of one:

One, specificity sells.

In today’s short-attention span world, most potential audiences don’t have time to go hunting for meaning. Your headline needs to cut through the noise and, as best you can, say “I’m talking to YOU, I understand where you’re at, and I’ve got a practical solution for you.”

So what if we address Sherri’s needs in a webinar called “7 ways to help your audience remember your webinar content.”

Do you think anyone else will come?

Two, there’s a difference between target market and actual market.

Just because you speak to a single person doesn’t mean that’s the only kind of person who shows up. Roger tells a story of a firm he worked for in yesteryear who defined their target market as “a 51 year old white male with six-digits of investments in the market who trades in their own portfolio at least six times a month.”  Obviously not all their clients were 51 or men.

In the case of Sherri, I think we would see people from sales, marketing, training, HR, and the list goes on. When you’re looking for an audience to speak to in your webinar, try talking to one person. You’ll find that one person is bigger than all the people who could benefit from your webinar message.

What do you think? How do you go about targeting your audience?

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