Posted in 2009 Appearances, Content

Desiging a great support experience: webinar recording

Here’s an event I moderated recently…  too bad more companies we each do business with every day wouldn’t learn a lesson here…

Speaker:  Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement

View this archive to learn:

  • The 6-step process to designing and delivering a great support experience
  • The movement from products to services to experiences (and how this impacts profitability)
  • How management should respond to the evolution of the support center

TheVP

Award-winning author and speaker | First CSP (Certified Speaking Professional) in the world to earn National Speakers Association's highest earned designation with a predominantly virtual business model | Good songwriter, bad singer | Loves habaneros

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