Desiging a great support experience: webinar recording

Here’s an event I moderated recently…  too bad more companies we each do business with every day wouldn’t learn a lesson here…

Speaker:  Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement

View this archive to learn:

  • The 6-step process to designing and delivering a great support experience
  • The movement from products to services to experiences (and how this impacts profitability)
  • How management should respond to the evolution of the support center

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