Posted in 2009 Appearances, Design
Webinar: designing a great support experience
Another moderating gig I’m moderating…Shaun knows his stuff, and this’ll be good.
Speaker: Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement
Attend this interactive Webinar to learn:
- The 6-step process to designing and delivering a great support experience
- The movement from products to services to experiences (and how this impacts profitability)
- How management should respond to the evolution of the support center