Posted in 2009 Appearances, Design

Webinar: designing a great support experience

Another moderating gig I’m moderating…Shaun knows his stuff, and this’ll be good.

Speaker:  Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement

Attend this interactive Webinar to learn:

  • The 6-step process to designing and delivering a great support experience
  • The movement from products to services to experiences (and how this impacts profitability)
  • How management should respond to the evolution of the support center

Register here.

TheVP

Award-winning author and speaker | First CSP (Certified Speaking Professional) in the world to earn National Speakers Association's highest earned designation with a predominantly virtual business model | Good songwriter, bad singer | Loves habaneros

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