I have the privilege of working as moderator with Rich Gallagher, a wizard on the subject of customer service.

The Power of 30 Seconds:  Best Practices for Customer Service

You will learn how to…

• Create steps for managing the first 30 seconds of a support transaction
• Set customer expectations, establish trust and measure the effectiveness of the interaction
• Leverage remote-support technology to quickly diagnose and resolve technical issue

The first 100 attendees in the door get a special something, too.  *See* you there.