Webinar: motivating your support team

How do you motivate people to deliver excellent performance, whether they are in the next cubicle or far away?  Here’s an event I’m moderating on October 20th.

Rich Gallagher, Point of Contact Group
Brenda Dentinger, Citrix Online

Attend this live Webinar to learn:

  • The psychology of a typical agent
  • Strength-based coaching techniques that create real performance change
  • Managing performance problems from near and far
  • Making your agents part of a team
  • How technology can help improve remote-support performance

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