TheVP – Page 65 – The Virtual Presenter

Posted in 2009 Appearances, Design

Webinar: designing a great support experience

Another moderating gig I’m moderating…Shaun knows his stuff, and this’ll be good. Speaker: Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement Attend this interactive Webinar to learn: The 6-step process to designing and delivering a great support

Posted in 2009 Appearances, Business, Strategy

Five keys to moving training online – Europe

On the heels of the very popular white paper by the same name, we’re taking Five Keys to Moving Training Online into live web seminar mode – repeated for our friends in Europe. When: 7/22 at 3pm BST Where: will share the link when I get it! 🙂 What: 5 key activities to jumpstart

Posted in 2009 Appearances, Content, Delivery, Design

Three-part series: online presentation skills

I’m looking forward to this next series about how to plan, design, and deliver in the unique environment of web seminars. The research study I just completed conducting (white paper due for public release in Q3) uncovered quantitatively some pain: people feel least prepared for engaging

Posted in Business, Observation Deck

Tribute to Quinn

I didn’t know Quinn Driscoll, but my business partner Scott did quite well. Quinn was Scott’s son. Word completely fail in a moment like this, when a 13 year old young man suddenly collapses and dies. My heart bursts for my longtime friend and business partner. Let me tell you about

Posted in Delivery, Presentation Delivery, Presentation Planning

Plan your spontenaity

The bumper sticker was something like “Spontenaity Happens.” It’s like a life maxim… it’s part of our human experience. When we present face-to-face, this is true whether we want it to be or not. Presenting virtually, however, means that we don’t see that