2009 Appearances – Page 7 – The Virtual Presenter

Posted in 2009 Appearances, Business

Web seminar: Moving from Free to Fee

Another event I’ll be moderating soon… Strategies for Moving from Free to Fee-Based Professional Services Thursday, July 30 at 10 am PDT / 1pm EDT Presenters Jeffery Tarter, Executive Director, Association of Support Professionals (ASP) Jim Alexander, Founder, Alexander Consulting What

Posted in 2009 Appearances, Content

Desiging a great support experience: webinar recording

Here’s an event I moderated recently… too bad more companies we each do business with every day wouldn’t learn a lesson here… Speaker: Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement View this archive to learn: The 6-step process to

Posted in 2009 Appearances, Promotion

Web seminar: Twitter for beginners

New to Twitter? Don’t even know what you’d use it for? Head over to Irene Koehler’s (@IreneKoehler) place and sign up for a free web seminar to find out just what it is, what you’d do with it, how to do it, and how to make it rock for your business. I’ll be there moderating,

Posted in 2009 Appearances, Design

Webinar: designing a great support experience

Another moderating gig I’m moderating…Shaun knows his stuff, and this’ll be good. Speaker: Shaun Smith, Founder of Smith+Co, Pioneer of the Customer Experience Movement Attend this interactive Webinar to learn: The 6-step process to designing and delivering a great support

Posted in 2009 Appearances, Business, Strategy

Five keys to moving training online – Europe

On the heels of the very popular white paper by the same name, we’re taking Five Keys to Moving Training Online into live web seminar mode – repeated for our friends in Europe. When: 7/22 at 3pm BST Where: will share the link when I get it! 🙂 What: 5 key activities to jumpstart